After a few years of arms length fiddling I decided to jump back in and sell a few things on eBay.
It seems that certain things have changed?
You see, I sold an item to some bloke who took almost 3 weeks to pay up. After the first week of waiting I emailed to find out what was going on and he informed me that for some reason his eCheque went loco and he had no idea why.
Today, I posted the item so it was feedback time!
Because of the problems with the sale I decided to leave NEUTRAL feedback. However, when I tried to add the fact that there had been problems with the sale and therefore NEUTRAL feedback seemed the right choice I was barraged with an eBay tutorial on why I shouldn’t do this?
I also found this nugget of information that goes some way to explain why NEUTRAL feedback is seen as the next worst thing to a Nazi Fox Hunter:
NEUTRAL FEEDBACK SHOULD NEVER BE GIVEN (FIRST) – sellers generally prefer NO FEEDBACK whatsoever to Neutral or Negative. Neutral is generally considered to be a “faux negative”.
All I have to say is. What?
Surely people are intelligent to work out that NEUTRAL is not good or bad but somewhere in-between.
I find the fact that eBay would not allow me to add NEUTRAL feedback until I had filled in some dummy questionnaire quite insulting. If they hate the idea of NEUTRAL feedback so much why do they still persist to have it as an option?
If they maintain that their users are idiots and do not understand the word NEUTRAL then hey should just get rid of any middle-ground feedback options and go with a simple good/bad approach.